E-shop is an online car-buying shop where dealerships can list their available Stellantis Group vehicles and you can shop for cars online.

On E-shop, you can buy a new car available for immediate delivery or a 0-kilometer vehicle.

Vehicles ready for delivery are new, still unregistered, and currently available at official Stellantis dealerships.

An online car purchase comes with the same warranty the parent company offers with all the cars it manufactures. The warranty on new cars is valid from the day of delivery. For cars that are already registered and still have a statutory warranty, the warranty is valid for a minimum of 12 months, subject to agreement with the customer.

After you’ve found a car that suits you, you can easily purchase it online, by accessing your account or creating a new one, through the eCommerce. Your online car purchase is completed after you select your preferred method of payment from the available list of options.

If you decide to pay for your car upfront in full, you can finalize your order simply by making a €500 deposit with your credit card.

The remaining balance is then paid offline, according to the terms set forth by the selected dealership. If you wish to apply for financing, an online deposit isn't necessary. You'll simply submit a request for financing through the website and wait for approval from FCA Bank.
The dealership will follow up with you to review the payment details for the remaining balance and car delivery.

Yes, you can request that your account be deleted by accessing https://privacyportal.fcagroup.com/.

Check your spam folder and ensure that the email address you provided during registration is correct.
You can contact our support team anytime by calling 00 800 32 27 2537

The online car purchase gets paid according to the payment method you selected on the website. Specifically, you can buy the car outright or make an online request to finance it via FCA Bank. You’ll need to make a €500 deposit online if you decide to make an online car purchase without financing. You will then settle the balance directly at the dealership. If you decide to finance the car, you don’t need to make the online deposit. Once the order is complete, you pay the remaining balance at your chosen dealership.

When you shop for cars online and decide to proceed with an order, you configure your car and decide whether you’re going to finance the entire amount or part of it through FCA Bank. Simply select the financial solution that best fits your needs, upload the required documents, and fill in the necessary information so the bank can perform a credit check.

Payment Installments can be automatically withdrawn from either your bank account (SEPA) or your BancoPosta account (SEPA BancoPosta)

Buying a car online and paying for it outright is a two-step process. To finalize your order, you must make a €500 deposit online with a credit card. After that, the dealership will contact you to review acceptable payment methods and arrange to collect the remaining balance payment.

The €500 deposit is collected online via VISA or Mastercard and is needed only if the car isn't going to be financed. You won’t need to pay a deposit if you choose to finance the vehicle.

When selecting a ready-for-delivery or registered car, the dealer is automatically associated with your chosen vehicle since it is available at their location. On the other hand, if you purchase a new car online configured according to your needs, you must choose a dealership before completing the online order.

You can only buy one car at a time. Each vehicle purchase needs to be a separate transaction.

Unfortunately, getting your used car appraised online isn't possible. However, you may strike a trade-in deal with the dealership. Note that any side agreements made with the dealership will not modify the online sales agreement and will be handled separately.

No. The car purchase is in the buyer’s name. If a friend is interested in the offer, they need register separately.

On E-shop, we use a secure payment system that keeps the information you provide during the transaction confidential. We will never have access to your credit card number, nor will it ever be stored in our system.

The online car purchase price does not include the following costs for new, unregistered vehicles: IPT (Click here to find out the Provincial Registration Tax amount); PFU (tire disposal cost of 7.01 euros + VAT); possible scrapping cost (equal to €250) and possible CO2 Malus (Click here to find out the Ecotax amount). For 0 km vehicles, the only thing non included is the change of ownership cost.

The sales contract gets signed online by accepting the general sales conditions visible on the order summary page. Accepting the conditions is legally binding and is as enforceable as signing a contract. You will receive a copy of the accepted general sales conditions in your order confirmation email.

The dealer will contact you to review the final steps necessary to deliver your car. Specifically, they will want to finalize any residual balances, handle your ecobonus request (if you make one), and arrange your vehicle's delivery date.

You will need to send a cancellation request via email to your dealer. If you made an online deposit, it will be refunded to you. If you have a financing request pending approval, you must email the cancellation request to FCA Bank at fcabank.e-shop@stellantis.com. You will receive an email with the cancellation receipt.

New vehicles that are ready for delivery, registered, and available at dealerships have delivery times of up to 30 days. The length of time depends on the parent company's production capacity for new cars ordered with customer configurations. In any case, the dates are revealed during the final phase of the online car purchase.

See the information contained within the General Sales Conditions.

Buying cars online is reserved only for those who buy them for personal or professional use. Purchasing vehicles for commercial purposes to resell to third parties is prohibited.

The seller reserves the right to refuse and/or cancel the order if, based on objective elements, it can reasonably infer the buyer’s intent to resell the car/s commercially.

See our privacy policy.

No, the person who started the online car purchase process needs to make financing requests after logging onto the E-shop platform. The financing request will get cancelled if the names don't coincide.

Of course, on E-shop, you can request that your car be purchased with FCA Bank financing, which is quick, simple, and entirely online. Choose the financial solution that best suits your needs, upload the required documents, fill in the necessary data, and digitally sign the Privacy and Banking Transparency document needed for your credit assessment. The Dealership will contact you to schedule the contract signing (if necessary, it can be done remotely), and the vehicle's delivery date.

Durante la fase di richiesta del finanziamento online sarà necessario fornire i seguenti documenti:- Due documenti di identità in corso di validità, a scelta tra carta d'identità cartacea, carta d'identità tessera, patente tessera, passaporto italiano.- Tessera sanitaria o permesso di soggiorno nel caso in cui tu sia un cittadino extra UE.- Un documento che attesti il tuo reddito, in base all’occupazione dichiarata: l’ultima busta paga; l’ultima Certificazione Unica; l’ultimo Modello Unico presentato; l’ultimo 730 presentato. Una volta terminato il caricamento dei documenti e dei dati, riceverai una email contenente la procedura guidata, semplice e veloce per sottoscrivere digitalmente da remoto il documento Privacy e Trasparenza Bancaria necessario alla valutazione creditizia. Potremmo eventualmente richiederti altri documenti necessari per la valutazione della tua richiesta.

When you request financing online, you must provide the following documents: You can choose two valid IDs: either a paper or card ID, your driver's license, or an Italian passport.
A health card or residence permit if you are a non-EU citizen.
Based on your declared occupation, a document proving your income: your last paycheck, “Certificazione Unica,” ”Modello UNICO,” or submitted 730. After uploading the documents and data, you will receive an email containing simple and quick step-by-step instructions on digitally signing the Privacy and Banking Transparency document remotely,  which is required for your credit assessment. We may ask you for additional documents if they're necessary for processing your request.

FCA Bank. It has been a leader in automotive financing for over 80 years. Their long-standing experience has brought innovative financial solutions tailored to suit many individual needs.

FCA Bank offers two solutions that you can choose from:
Installment Financing: This is the most traditional way to buy your car, including used ones. It’s simple and flexible due to a variable down payment and duration.
Financing Plus: This financial structure allows you to drive a car with the utmost flexibility. You get to decide at the end of the contract whether to replace it, buy it, or return it. If you wish, you can integrate optional insurance policies with your financing to protect yourself against potential credit threats. For more information, visit the website https://fcabank.it/

FCA Bank loans through E-shop are available for adult individuals residing in Italy who are purchasing a vehicle for personal use.​

If your financing application is denied, you’ll receive an email immediately, and your order will automatically be canceled on E-shop.

Once you've finished uploading your documents and data, you'll receive an email with simple step-by-step instructions on how to digitally sign the Privacy and Banking Transparency document necessary for remote credit evaluation.

Yes, provided the vehicle falls within the regulatory conditions and state funds are still available. If the car you purchased meets the ecobonus requirements, the dealer will request that you provide all the documentation to apply for the bonus through MISE. For more details, visit the website: https://ecobonus.mise.gov.it/contributi/le-agevolazioni

You state that you have a scrapped car in the phase after you’ve chosen your payment method. You will have to read the conditions for applying the additional discount, and once you state whether you do or don't have a scrapped vehicle, the online car purchase price will automatically update.

Suppose the government funds are exhausted, and the ecobonus incentive is no longer available for the car you purchased, you can either proceed with your online car purchase or contact your dealer and cancel your order penalty-free.